- Things To Know / FAQs
Things To Know / FAQs
1. Q. Can I use your images and descriptions to advertise products?
A. Yes, absolutely. Please note: Our web content including images, descriptions, etc can only be used by individuals or businesses directly affiliated with us.
2. Q. Do you have products FTP connection available?
A. Yes, we do. Please email our customer service for FTP login for credentials.
3. Q. How will I know when manufacturers raise prices on products?
A. When manufacturers raise prices on the items due to the cost of production, we act accordingly. We will send you a notification to your registered email address.
4. Q. What is the “ship from” address on the shipping label?
A. All items will be shipped from our Fulfillment Center so your customers will never see the source from where you purchase your products.
5. Q. Do I have to leave the box "I'd like to receive your emails" checked when I place my first order?
A. Absolutely. We need your email to let you know about sold out items, new arrivals and other important information so you can act accordingly and take down sold out item so your customers do not purchase it.
6. Q. Do you ship internationally, to PO Boxes or to Puerto Rico, Alaska, Hawaii FPO or APO addresses?
A. At this time we do not ship orders Internationally, to PO Boxes or to Puerto Rico, Alaska, Hawaii , FPO and APO addresses. Please note this information when advertising your products.
7. Q. Do you include signature on delivery when using UPS expedited shipping?
A. Yes, we include signature on delivery when UPS expedited shipping is selected.
8. Q. Do I need to have a business license and/or seller's permit?
A. No, we do not require our members to have a business license or re seller's permit, however if you are based in California you have an option to avoid being charged CA sales tax by emailing us your valid California re sellers permit. If you do not have a California Seller's permit you will need to fill out the California Resale Certificate Form which can be found on the following website https://www.boe.ca.gov and when approved email us with a copy of the Seller's Permit to firstname.lastname@example.org. Once this is received we will verify its validity and will set up your account not to charge sales tax.
9. Q. How fast do you ship?
A. Most orders ship out the next business day.
10. Q. What shipping method do you use for free shipping?
A. Our system automatically chooses a method which will be delivered faster to customers. Usually it is USPS Priority or FedEx.
11. Q. How will the orders be shipped if expedited service chosen?
A. If you choose expedited 2 day service at checkout, shipping carriers do not count a pickup day as a business day, delivery will be made on the 3th business day for 2 day Service and on the 4th business day for 3 day expedited service. These delivery dates exclude Saturday delivery. Please note: 2 and 3 days expedited shipping include delivery confirmation fees.
12. Q. Are there drop shipping fees for orders?
A. No, we do not charge drop shipping fees for orders.
13. Q. Do you require a minimum purchase?
A. No, we do not have minimum purchase requirements.
14. Q. What payment methods do you accept?
A. We accept all major credit cards, such as: Visa, Master Card, American Express and Discover. In addition for large orders, we accept PayPal and wire transfers.
15. Q. Can I use my UPS/FedEx account to ship orders to my customers?
A. We apologize, but DiecastDropshipper.com does not offer this service.
16. Q. How long does it take to process and ship orders?
A. All orders are processed and shipped within 1 to 2 business days. Some orders are shipped the same business day.
17. Q. What is the delivery time for orders?
A. The delivery time depends on the shipping method that we use. Usually it is 3-7 business days depending on the destination address.
18. Q: What is die cast?
A: Die cast is a term used in hobby industry referring to a model made with metal body. Diecast metal is made of zinc alloy. Die cast models are not necessarily 100% metal models.
19. Q. How big is the scale? ( 1/18, 1/24, 1/12, etc)
A: For example, 1:18 scale model means that the length of the model is 1/18 of an actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10"-12" inches long, 1:64 Scale cars are about 3" inches long, 1:24 Scale cars are about 7"-8" inches long, 1:32 Scale cars are about 4"-5" inches long, 1:12 Scale cars are about 13"-15" inches long. Our descriptions on each item also show approximate dimensions.
20. Q. How do I know what's in stock on your website?
A. All of the products listed on DiecastDropshipper.com are in stock unless specified otherwise.
21. Q. How do I know when the item is sold out and new items arrive?
A. We will send emails to your subscribed email address with the list of sold out items and newly arrived items so you can add or remove them from your store. Please make sure you sign up to receive our "newsletter". In order to do that simply enter your email address and subscribe at the bottom of our home page.
22. Q. Do all products come in the manufacturer packaging?
A. Yes, all items do come in original manufacturer packaging. Please note: At some point manufacturers might change the look of the original boxes that models come in. The look of the original boxes may vary. The models however will stay exactly the same. Please note this information where you advertise products.
23. Q. Will my customer receive two items as shown on the pictures?
A. Our images show the picture of the original boxes and items outside of the original boxes. This is for the informational purposes only. Only one item will be received.
24. Q. What name will I see on my credit card statement?
A. All our transactions will show “DIECASTMOD” on your credit card statement.
25. Q. Do you collect sales tax?
A. We collect sales tax on orders shipped to California only. Per State of California BOARD OF EQUALIZATION Regulation 1706, Drop Shipments, current California State rate will be charged on a sale price plus a mark-up of 10% which makes current tax for drops shipping merchandise in Montebello, California 11.276%. Current sales tax in Montebello, CA is 10.25%. If you hold a valid California Seller Permit please email it to us, so we will not charge you CA sales tax. If you do not have a California Seller's permit you can fill out the California Resale Certificate Form which can be found on the following website https://www.boe.ca.gov and when approved email us with a copy of the Seller's Permit at email@example.com. Once this is received we will verify its validity and will set up your account not to charge sales tax to California customers.
26. Q. How much is the shipping cost?
A. Shipping is free on all ground shipments. Expedited and signature required options are also available at checkout.
27. Q. Do we need to purchase $4 signature confirmation at checkout?
A. You do not have to purchase $4 signature delivery at checkout. Please note that we are not responsible for lost packages if signature is not purchased. Expedited UPS shipping option already includes signature on delivery.
28. Q. How many different products you currently have in stock?
A. We currently have over 5.000 products in stock and ready for fulfillment.
29. Q. What is your return policy?
A. We have to be notified of all returns/exchanges within 30 days from the day the order was placed. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box. If items are shipped to shipping carriers in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items.
All shipping and handling fees are non-refundable with an exception where DiecastDropshipper.com has made an error by shipping an incorrect item to the customer. In this case, Members must contact DiecastDropshipper.com to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. DiecastDropshipper.com must be informed of the receipt of incorrect merchandise within a week of delivery.
Unwanted Returns: Unwanted product returns will be subject to a 15% restocking fee and the merchandise must be in unopened condition only.
Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 15% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. A store credit will be issued afterwards less 15% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
We have to be notified right away upon receipt if there is damage to the item or it has a manufacturer defect so we can resolve this right away.