- Return Policy
We have to be notified of all returns/exchanges and reasons within 30 days from the day the order was placed. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box. If items are shipped to shipping carriers in the USA and the shipping carrier then ships the items to customers in other countries, we will not be responsible for any damages to the items.
All shipping and handling fees are non-refundable with an exception where DiecastDropshipper.com has made an error by shipping an incorrect item to the customer. In this case, Members must contact DiecastDropshipper.com to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out or a refund issued for the full amount of the order if the correct unit is unavailable. DiecastDropshipper.com must be informed of the receipt of incorrect merchandise within a week of delivery.
Unclaimed, Undeliverable, and Refused Delivery Returns: Unclaimed, undeliverable, and refused delivery returns will be subject to cancellation and a refund less our original shipping cost.
We have to be notified right away upon receipt if there is damage to the item or if it has a manufacturer defect so we can resolve this right away.