Customer Service

Dropshipping Support When You Need It

Need help with your DiecastDropshipper.com account, an order, product information, or a dropshipping question? Our Customer Service team is here to help.

Whether you are setting up your account, placing a dropshipping order, checking on an existing order, or need assistance with a return, contact us and we will be glad to assist.

Contact Customer Service

Phone: 888-963-9350
Email: customerservice@diecastdropshipper.com

You can email us anytime with your questions or account-related requests.

For faster assistance with an existing order, please include your order number and as much relevant information as possible.

How We Can Help

Account Support

We can assist with questions related to your DiecastDropshipper.com account, including account access, registration, account information, and general questions about using our dropshipping service.

If you are having trouble accessing your account, please provide the email address associated with your account when contacting Customer Service.

Dropshipping Orders

Need help with a dropshipping order? Contact us regarding questions about:

• Order status
• Product availability
• Order information
• Shipping and delivery
• Customer shipping addresses
• Order changes or cancellations
• Other order-related issues

Please include your order number whenever possible so we can locate the order quickly.

Product Information

If you have questions about a product, SKU, availability, product specifications, images, or descriptions, provide the product name or SKU when contacting us.

Our product catalog and information resources are designed to help dropshippers select products and maintain their online listings.

Product Data and Feeds

Eligible dropshipping customers can access product information and data resources for use with their online stores and sales channels.

If you have questions about product feeds, catalog information, images, descriptions, or inventory data, contact Customer Service for assistance.

Shipping and Fulfillment

Our dropshipping service is designed to fulfill orders and ship products directly to your customers.

Contact Customer Service if you have questions about:

• Shipping status
• Tracking information
• Delivery issues
• Shipping addresses
• Fulfillment
• Undeliverable or refused shipments

For questions about our general shipping procedures, please review our shipping information and applicable Terms & Conditions.

Returns and Damaged Products

If a product arrives damaged, defective, or incorrect, contact Customer Service as soon as possible.

Before returning any merchandise, please review our Return Policy and contact us for return instructions. Do not send merchandise back without first receiving return instructions from DiecastDropshipper.com.

For damaged merchandise, please keep the original product packaging, shipping carton, and packing materials. Photos may be requested to help us evaluate the issue.

Website and Technical Questions

If you experience a problem using your DiecastDropshipper.com account or website features, contact Customer Service and describe the issue as clearly as possible.

When applicable, include screenshots, the product SKU, order number, or other information that can help us identify the problem.

Before Contacting Us

Providing complete information can help us respond more efficiently. Depending on your question, please include:

• Your account email address
• Order number
• Product name or SKU
• A description of the issue
• Relevant shipping or delivery information
• Photos or screenshots, when applicable

For order-related questions, always include the order number if available.

Important Information for Dropshippers

DiecastDropshipper.com provides dropshipping services to help online sellers fulfill orders for their customers. Your relationship with your own customers, including your customer service policies and customer-facing return policy, remains your responsibility.

If your customer has a question about an order you fulfilled through DiecastDropshipper.com, you should first review the applicable order information and contact us when assistance from DiecastDropshipper.com is needed.

For returns, refunds, damaged merchandise, and other order issues, please review our Return Policy and Terms & Conditions for the applicable requirements.

We're Here to Help

We understand that reliable support is an important part of running an online store. Our goal is to make it easier for dropshippers to manage their orders, fulfill customer purchases, and use the DiecastDropshipper.com service.

Have a question? Contact us:

888-963-9350
customerservice@diecastdropshipper.com

We will be glad to help.