FAQ

Welcome to DiecastDropshipper.com. Below you'll find answers to common questions about our diecast dropshipping service, products, product data, orders, shipping, payments, returns, and selling online.

Getting Started

What is DiecastDropshipper.com?

DiecastDropshipper.com provides dropshipping services for online sellers offering diecast models and other collectible products. You can list eligible products in your online store or other permitted sales channels without purchasing and storing inventory in advance.

When your customer places an order, you submit the order to DiecastDropshipper.com, and we fulfill and ship the product directly to your customer.

How does dropshipping work with DiecastDropshipper.com?

You select products from our catalog, add them to your online store or permitted sales channel, and set your own retail prices. When your customer places an order, you log in to your DiecastDropshipper.com account and submit the corresponding order using your customer's shipping information.

We then process the order and ship the merchandise directly to your customer.

Do I need to purchase inventory in advance?

No. The dropshipping model allows you to offer eligible products without purchasing and storing inventory before you make a sale.

Do you charge a dropshipping fee?

No. We do not charge a separate dropshipping fee for orders.

Is there a minimum purchase requirement?

No. We do not have a minimum purchase requirement.

Do I need a business license or reseller's permit to create an account?

We do not require a reseller's permit simply to become a DiecastDropshipper.com member. However, you may have tax obligations based on your location, business activities, and applicable laws.

California customers who qualify for applicable resale treatment may provide the required California resale documentation to DiecastDropshipper.com for account review.

Products and Product Information

What types of products do you offer?

We offer a wide selection of diecast models and other collectible products, including cars, trucks, motorcycles, aircraft, military models, construction vehicles, and other related products.

How many products do you have?

We offer over 7500 of products and add new products regularly. Because our product selection and inventory change over time, we recommend using the product CSV file available in your account for the most current selection and availability.

What is die-cast?

Die-cast is a term commonly used in the hobby industry for models made using die-cast metal, typically a zinc alloy, along with other materials such as plastic. Die-cast models are not necessarily made entirely of metal.

What does the scale of a model mean?

Scale indicates the size of a model compared with the actual vehicle or subject.

For example, a 1:18 scale model is approximately one-eighteenth the length of the actual vehicle. A 1:64 scale model is much smaller, while a 1:12 scale model is substantially larger.

Approximate dimensions are provided in individual product descriptions whenever available. Actual dimensions vary depending on the vehicle or subject.

How do I know whether a product is in stock?

Product availability changes as inventory is sold and replenished. Product information, including available inventory information, is provided through the resources available in your DiecastDropshipper.com account.

Because inventory can change, products shown as available may become unavailable before an order is processed. We recommend keeping your store information up to date and reviewing our inventory updates regularly.

Do products come in the manufacturer's original packaging?

Yes. Products are supplied in their original manufacturer packaging.

Manufacturers may change the appearance or design of their packaging over time. Packaging may therefore differ from the images shown on a product listing, while the model itself remains the same.

Will my customer receive two items because the product image shows the box and the model?

No. Product images may show the original manufacturer box together with the model outside the box for informational purposes. This does not mean that two items are included.

Your customer receives the product described in the listing, including its applicable manufacturer packaging.

Product Images, Descriptions, and Data

Can I use DiecastDropshipper.com images and descriptions to advertise products?

Yes. Eligible customers conducting dropshipping transactions with DiecastDropshipper.com may use available product images, descriptions, and other product information to create listings and advertise products through permitted sales channels.

Product information is intended for use by customers conducting dropshipping transactions with DiecastDropshipper.com and should not be represented as independently created content.

Do you provide product data in CSV or XML format?

Yes. Eligible customers can access product information through CSV and XML files available within their account.

Do you provide an FTP connection?

Yes. FTP access is available. Please contact customerservice@diecastdropshipper.com for FTP credentials and setup information.

How often are product feeds updated?

Product information and inventory data are updated daily. Our XML and CSV resources are intended to help customers keep their store information current as inventory changes and new products become available.

How will I know when products sell out, or new products arrive?

We provide daily email updates with information about sold-out products, new arrivals, pricing adjustments, and other important account or product information.

We strongly recommend keeping your account email address current and signing up to receive these updates. These notifications can help you remove unavailable products from your store or update your listings promptly.

Our CSV and XML data feeds, as well as our FTP connections, update automatically and in real time to reflect new arrivals and out-of-stock items.

Can I rely on another company's product feed for your inventory?

If you obtain DiecastDropshipper.com product information through a third-party product provider, that provider may not have a direct FTP connection with us, and its product information may be delayed.

Products shown as available through a third-party service may already be sold out on DiecastDropshipper.com, and pricing or new-arrival information may not be current.

For the most current information, use the product data and updates available directly through your DiecastDropshipper.com account.

Are there MAP requirements for some products?

Yes. Certain brands and products may be subject to Minimum Advertised Price (MAP) requirements.

Where applicable, MAP information is provided in the product data available to eligible customers and may also be displayed on the product page. Customers are responsible for complying with applicable MAP requirements when advertising products.

Product data comprises essential details such as images, descriptions, pricing, brands, SKUs, inventory levels, dimensions, and weights. For specific brands subject to a Minimum Advertised Price (MAP), the corresponding pricing data can be found in Column J of the product CSV file. Some products may have more than five images, but product feeds may contain up to five images.

Brands that require MAP’s:

Premium Diecast & Model Manufacturers: First Gear / DCP (Diecast Promotions) • Diecast Masters • Corgi • Norev • Solido • Dragon Models • Hobby Master • JC Wings • BRP / MCC

Military & Armor Collections: Panzerkampf • Militaria Series • AFV of WW2 (Armored Fighting Vehicles)

Aviation & Maritime Replicas: Warbirds of WW2 (Historic Aircraft) • V1:400 Scale Aviation • Legendary Cruise Ships • Legendary Battleships

 

Orders and Fulfillment

How do I place a dropshipping order?

After your customer places an order through your store or sales channel, log in to your DiecastDropshipper.com account and place the corresponding order with us.

You are responsible for providing accurate product, customer, and shipping information.

How quickly are orders processed and shipped?

Most orders ship within one business day. Orders are generally processed and shipped within one to two business days, and some orders may ship the same business day.

What happens if a product becomes unavailable after my customer places an order?

If we are unable to fulfill an order for any reason, we will notify you. You can then determine the appropriate next step for your customer.

Can I change or cancel an order after placing it?

Please contact DiecastDropshipper.com as soon as possible if you need to change or cancel an order. Once an order has entered the processing stage or has shipped, updates, edits, or cancellations may no longer be possible. If an order has advanced to a stage of processing where modifications are locked by our warehouse team, we will be unable to cancel or edit it.

Can I view my order history?

Yes. Orders submitted through your DiecastDropshipper.com account can be viewed through your account.

How will I receive tracking information?

Tracking information is provided to the registered email address associated with your account when applicable after an order ships.

Please keep your account email address current so you can receive order-related notifications and other important communications.

Shipping

Where does DiecastDropshipper.com ship?

We currently ship to the 48 contiguous United States.

We do not currently ship internationally or to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO addresses, or FPO addresses.

Please consider these shipping restrictions when advertising products through your store or other sales channels.

How much does shipping cost?

Ground shipping is free on eligible shipments.

Expedited and signature-required shipping options may be available at checkout.

What shipping method is used for free ground shipping?

Our system selects an available shipping method based on the shipment and delivery destination. USPS, UPS, and FedEx are commonly used, but the carrier is not guaranteed.

How long does delivery usually take?

Delivery time depends on the destination and shipping method. Ground delivery is typically approximately 3–7 business days.

Delivery estimates are not guaranteed and may vary depending on the carrier, destination, holidays, weather, or other circumstances.

How does expedited Next Day, 2-day, or 3-day shipping work?

For expedited service, the carrier does not count the pickup day as a business day.

As a general guideline, Next Day shipments are delivered on the following business day. 2-Day service guarantees delivery on the second business day after pickup, while 3-Day service ensures delivery on the fourth business day.

These delivery estimates exclude Saturday delivery unless specifically stated otherwise.

Does UPS expedited shipping include signature confirmation?

Yes. UPS expedited shipping includes signature on delivery.

Do I have to purchase the optional signature confirmation?

No. An optional signature-required service does not have to be purchased for standard shipments.

However, if a signature is not requested, DiecastDropshipper.com is not responsible for packages that are lost after delivery without a signature requirement. Please note that once a package is marked as "Delivered" by the carrier, we are not responsible for lost or stolen items. We highly recommend purchasing signature confirmation at checkout, as we cannot issue refunds or replacements for lost shipments without it.

UPS expedited shipping already includes signature on delivery.

Can I use my own UPS or FedEx account?

No. DiecastDropshipper.com does not currently offer the option to ship dropshipping orders using your own UPS or FedEx account.

What address appears as the ship-from address?

Dropshipping orders use “Fulfillment Center” as the ship-from address on the shipping label.

This is intended to prevent your customer from seeing the source from which you purchased the product.

Payments and Account Information

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal.

Wire transfers may also be available for large orders.

Do you offer net terms?

Thank you for inquiring about our payment options. Unfortunately, we do not offer net payment terms at this time.

What will appear on my credit card statement?

Transactions may appear on your credit card statement as “DIECASTMOD” or a similar transaction descriptor.

Do you collect sales tax?

Applicable sales tax may be charged based on the shipping destination and applicable tax laws.

If your business is located in California, you will be charged California sales tax on your orders unless a valid permit is on file.

To exempt your account from CA sales tax, please review the following options:

• If you already hold a valid California Seller's Permit: Email a copy directly to customerservice@diecastdropshipper.com.
• If you do not currently have a permit: You can obtain and complete the California Resale Certificate Form through the California State Board of Equalization website at https://www.boe.ca.gov. Once approved, forward a copy of your permit to our support team.

Upon receipt, our compliance team will verify the validity of your certificate and update your account status to tax-exempt.

Do I need to keep my email subscription enabled?

We strongly recommend keeping your account email active and maintaining your daily product-update subscription to ensure you receive critical inventory updates. If you are unsure whether you are currently registered, please visit the bottom of our homepage at www.diecastdropshipper.com to sign up for our newsletter.

These communications may include sold-out products, new arrivals, pricing adjustments, and other important information that can help you keep your store listings current.

Returns, Damaged Products, and Refunds

What is your return policy?

Returns and exchanges are subject to the current DiecastDropshipper.com Return Policy.

Products generally must be returned in original factory condition, with the original manufacturer's box and packaging, and packaged as originally supplied by the manufacturer.

Please contact us before returning any product and review the complete Return Policy for current eligibility, notification requirements, shipping-cost rules, and return procedures.

What should I do if an item arrives damaged or defective?

Contact DiecastDropshipper.com immediately after receiving the merchandise and before making any repairs or alterations.

Do not glue, repair, or modify damaged merchandise without authorization. The original product, box, and packaging should be retained.

Prompt notification is important because shipping-related claims may require timely documentation.

What if I receive the wrong product?

If you receive incorrect merchandise, contact DiecastDropshipper.com within one week of delivery.

We will provide instructions for returning the incorrect item. When the error is confirmed, a replacement may be provided if available, or a refund may be issued if the correct item is unavailable.

Are shipping and handling charges refundable?

Shipping and handling charges are generally non-refundable, except where DiecastDropshipper.com has made an error, such as shipping an incorrect item.

Please review the current Return Policy for complete details.

What happens if a package is refused, unclaimed, or undeliverable?

Unclaimed, undeliverable, and refused deliveries may be subject to cancellation and a refund less the original shipping cost.

Additional return-related costs may apply according to the current Return Policy.

What happens if I forward an order outside the United States?

If an order is shipped to a U.S. carrier or forwarding service and that carrier subsequently forwards the merchandise to another country, DiecastDropshipper.com is not responsible for damage occurring during the subsequent international shipment.

Selling Online and Customer Responsibilities

Can I sell products through my own website or online marketplace?

Eligible customers may use DiecastDropshipper.com products through their own ecommerce website, online marketplace, or other permitted sales channel, subject to the requirements of that sales channel and applicable DiecastDropshipper.com policies.

Who sets the retail price?

You determine the retail price you charge your customers, subject to any applicable MAP requirements and other restrictions that may apply to specific products or brands.

Who is responsible for my customers?

You are responsible for your online store, product listings, retail pricing, marketing, customer communications, and customer-facing policies.

DiecastDropshipper.com handles the fulfillment and shipment of the dropshipping orders you submit to us.

Who is responsible for providing accurate customer shipping information?

You are responsible for providing accurate customer and shipping information when submitting a dropshipping order.

Incorrect or incomplete information can result in delays, delivery problems, or additional costs.

Customer Service

How can I contact DiecastDropshipper.com?

For questions about your account, orders, products, shipping, returns, product data, or dropshipping services, contact our Customer Service team:

Phone: 888-963-9350
Email: customerservice@diecastdropshipper.com

When contacting us about an order, please include your order number and enough information for us to identify the issue.

What should I include when contacting Customer Service?

Whenever possible, include your account information, order number, SKU or product name, and a clear description of your question or issue.

For damaged or defective merchandise, retain the product, original box, and packaging and provide photographs or other information if requested.

Where can I find more information?

For additional information, please review the applicable pages on DiecastDropshipper.com, including the How It Works, Return Policy, Customer Service, and Terms & Conditions pages.