Return Policy

Return Policy

DiecastDropshipper.com accepts eligible returns and exchanges in accordance with the policy below. This Return Policy applies to products purchased through DiecastDropshipper.com by registered account holders using our dropshipping services.

Because diecast models are collectible products, original condition and manufacturer packaging are important when evaluating returns.

30-Day Return Window

All eligible returns and exchanges must be received by DiecastDropshipper.com within 30 days of the date the merchandise was purchased.

To give you complete peace of mind during the holiday season, we extend our return policy window for orders placed during the December holidays.

We align our seasonal extensions with major marketplace return policies so you can know you are fully covered. This ensures you and your recipients have ample time to make any necessary returns or exchanges well after the celebrations are over.

You must contact DiecastDropshipper.com before returning any merchandise and provide the reason for the return. Do not send a return without receiving return instructions from our Customer Service team.

Return requests submitted or merchandise received outside the applicable return period will be refused.

Damaged or Defective Merchandise

If merchandise arrives damaged or defective, contact us immediately after receipt so we can evaluate the issue and, when applicable, file a claim with the shipping carrier.

Please keep:

• The damaged or defective merchandise
• The original manufacturer box and packaging
• The shipping carton
• All packing materials

Photos or other information may be requested to document the condition of the merchandise and help determine the appropriate resolution.

If we are not notified promptly after delivery, we may be unable to process a return, replacement, or refund.

Do not repair, glue, alter, or otherwise modify a damaged or defective item before contacting us. Unauthorized repairs or alterations may make the merchandise ineligible for return or replacement.

Return Condition and Packaging Requirements

Returned merchandise must be:

• In its original factory condition
• In the original manufacturer box or packaging
• Complete with the original parts and accessories, when applicable
• Packed in the same manner or with the same level of protection used by the manufacturer

We cannot accept merchandise that has been glued, repaired, altered, or returned without its original manufacturer packaging, unless we have specifically authorized the return.

Incorrect Merchandise

If we ship an incorrect item, contact Customer Service within one week of delivery.

After we confirm the shipping error, we will provide return instructions.

Once the incorrect merchandise is returned to our warehouse, we will either:

• Ship the correct replacement item, if available; or
• Issue a full refund for the order if the correct item is unavailable.

Shipping and Handling Charges

Shipping and handling charges are non-refundable, except when DiecastDropshipper.com has made an error, such as shipping an incorrect item.

For eligible returns that are not the result of a DiecastDropshipper.com error, any original shipping and handling charges remain non-refundable.

Return shipping costs may also be the responsibility of the account holder unless the return is due to an error or other issue for which DiecastDropshipper.com has agreed to provide return shipping.

Unclaimed, Undeliverable, or Refused Shipments

If a shipment is returned to DiecastDropshipper.com because it was:

• Unclaimed
• Undeliverable
• Refused by the recipient
• Sent to an incorrect or incomplete address

The order may be canceled and refunded less the original shipping cost.

If an incorrect shipping address was provided by the account holder or the account holder's customer, DiecastDropshipper.com is not responsible for the resulting shipping charges or delivery failure.

Orders Forwarded Outside the United States

DiecastDropshipper.com ships according to the shipping information and destination provided with the order.

If an order is shipped to a carrier or forwarding service in the United States and that carrier or forwarding service subsequently transports the merchandise to another country, DiecastDropshipper.com is not responsible for damage, loss, or other problems that occur after the merchandise has been delivered to the U.S. carrier or forwarding service.

How to Request a Return

Before sending any merchandise back, contact Customer Service:

Email: customerservice@diecastdropshipper.com

Please provide:

• Your account information
• Order number
• Product or SKU
• Reason for the return
• Description of any damage, defect, or incorrect merchandise
• Photos, when requested

Our Customer Service team will provide return instructions and let you know whether a replacement, exchange, refund, or other resolution is available.

Do not send merchandise back without first contacting us.

Returns for Your Customers

If you use DiecastDropshipper.com to fulfill orders for your own customers, you are responsible for establishing and communicating your own customer-facing return policy.

A return or refund that you provide to your customer does not automatically mean that the order qualifies for a return or refund from DiecastDropshipper.com. Any return to DiecastDropshipper.com must meet the requirements of this Return Policy.

You are responsible for communicating applicable return requirements to your customers and for handling any refund you provide to them.

Refunds

When a refund is approved, DiecastDropshipper.com will process the applicable refund after the return has been received and reviewed, unless a different resolution has been authorized.

The amount of any refund will depend on the reason for the return and the applicable provisions of this Return Policy.

Shipping and handling charges are generally non-refundable except when the return results from an error by DiecastDropshipper.com.

Important Notes

DiecastDropshipper.com reserves the right to refuse a return or exchange that does not meet the requirements of this policy, including merchandise that is returned outside the applicable return period, has been altered or repaired without authorization, or is missing its original manufacturer packaging.

Return eligibility may also depend on the specific circumstances of the order and the condition of the merchandise when received.

If you are unsure whether an item qualifies for return, contact Customer Service before sending it back.

Customer Service

customerservice@diecastdropshipper.com